A hospital switchboard operator wept today as she admitted sending a resuscitation team to the wrong location after a retired engineer collapsed following a routine CT scan. Bowel cancer survivor ...

When it comes to contacting clinicians and patients, the hospital switchboard can be just as daunting to navigate as the maze of buildings and hallways on a hospital campus. Hospitals struggle to keep ...

The switchboard fielded 10,610 calls in the week ending Monday, breaking the 5-figure mark for the first time ever with the previous weekly record at 9995. That previous record was only set in late ...

Townsville University Hospital has set a new record with switchboard operations answering a call every minute of every hour of every day last week. The switchboard fielded 10,610 calls in the week ...