As first reported in CRN last summer, the company is working on a CRM server as well as basic CRM applications. (See story.) Microsoft CRM, as the product will be called, will be unveiled Tuesday, the ...

In today’s competitive business environment, customer relationship management (CRM) systems play a critical role in helping ...

During a pre-briefing to industry analysts from Jeff Comstock, corporate vice president of Dynamics 365 Customer Service the most intriguing thing he said was the solution does not require customers ...

Microsoft plans to begin shipping Microsoft Dynamics CRM (customer relationship management) 3.0 on Tuesday, finally releasing to customers the first major update to the CRM software Microsoft launched ...

"We're seeing a lot of people switching from Salesforce.com," said Bill Patterson, product management director for Microsoft Dynamics CRM Online, referring to some of the 500-plus customers that have ...

Microsoft is enhancing its customer relationship management (CRM) solutions with generative artificial intelligence (AI), according to a blog post. A new feature called Copilot is currently in the ...

Nutshell reports that choosing CRM software compatible with Office 365 is crucial for seamless teamwork; proper evaluations prevent costly mistakes.

Microsoft is taking the wraps off a new sales app on June 16 that it's branding as "Viva Sales." (More on the odd branding part of this later.) Viva Sales is a CRM "companion" app that is meant to ...

Microsoft’s Viva Sales uses AI to make CRM smart and collaborative Your email has been sent When Microsoft first announced Viva, it wasn’t always clear how it was different from Teams. As more Viva ...

Analytics Foundation, a free bundle of software, provides customizable source code and documentation, allowing users to better take advantage of Dynamics Microsoft has taken another step to make it ...